Delivery Information
What areas do you deliver to?

delivery1The Meat Box delivers New Zealand wide, North and South Island.

We currently DO NOT deliver to RURAL addresses (sorry but this may take up to 3 days and our packaging simply isn’t designed to maintain chill for that period of time outside a chilled environment) if you do live Rural you could organize for your Meat Box to be delivered to a location such as local courier depot or gas station for an arranged collection.

However, we are working on a ‘Rural Box’ as we speak.

If you are unsure whether we can deliver to your address please send us a quick email and we will reply asap if we are able. Alternatively, check out NZ Post’s ‘address checker’ found on their website.

Deliveries are made Tuesday-Friday between the hours of 9 am-6 pm.

We can not give you a specific time frame as to when your order will arrive as this is dependant on a lot of variables (traffic, volume, short weeks and relief drivers).

 

 

How do you deliver and when?

We use a national courier network, Courier-Post, to deliver our meat boxes. All our meat is packed with ice packs in a lined, insulated chiller box to keep your meat nice and cold both during delivery and also sitting at your door. In temperature trials, our packaging system has been proven to keep meat at cold for up to 12 hours, so you can be sure that your meat will be in the best condition when it reaches you.

*Please note: If you are getting your order delivered to your business address, please ensure you have a chilled place to store your meat till you head home at the end of the day. Most orders will be delivered between 9am-6pm on your chosen day.

We know how busy weekdays can be so you don’t need to be home when we deliver; we can leave your Meat Box in a designated area, just let us know by including delivery instructions on your account/ check out.

How much does delivery cost?

delivery2North Island deliveries are at a flat-fee of $8.00.

*South Island deliveries are $15.00 per 5kg and additional $5 per kg after

example: Order 7.8kg ($15 +$5 +$5)

Each of our delivery boxes is designed to carry up to 8-10kg. Keep an eye out for freight specials on our Facebook page and monthly Meat Box newsletter.

* South Island bound orders have incurred a number of price rises from our courier provider since we began. In an effort to service ALL of the country we absorbed these increases to date and subsidised such. However, the cost to get orders to South Island has become too high not to pass some of them on to the customer. The good news is, as we continue to grow we gain stronger negotiating power with both suppliers and courier providers. The only downside is this may take a little time and not see a result till the other side of Christmas. We do hope you understand we are really sorry to have to do this to so many of our loyal customers, but as all South Island orders are flown down overnight there is a large charge connected with this and we are truly doing our best to get the cost down.

 

When will I receive my order?

You can choose your own delivery date when placing your order online. We deliver Tuesday to Friday for residential/business addresses.

We cut everything to order to ensure you are getting the freshest meat possible.

To ensure this we have to have a cut off time for orders please see below:

Order before 8 pm Monday and receive your order on Wednesday

Order before 8 pm Tuesday and receive your order on Thursday

Order before 8 pm Wednesday and receive your order on Friday

Order before 8 pm Sunday, and receive your order following Tuesday.

Orders placed over the weekend will be delivered on Wednesday at the earliest. After this point, orders will be working their way through our butchery so cannot be cancelled or amended. If you have any problems regarding your order please contact us via email info@themeatbox.co.nz

Can I track my order and what delivery company do we use?

You can track your order by going to the Account Info screen (right-hand corner), clicking your order, and then clicking on the courier tracking number.

If you have not received your order by 3:00 pm on the due day please contact our helpful customer care team on (0800) MEAT BOX or email info@themeatbox.co.nz, and we will help you locate and track your order.

NZ Post Customer Care Centre is open 7 am-5 pm Monday to Friday and 8 am -12 midday Saturday and can be contacted on 0800 268 743 or via their website at https://www.courierpost.co.nz/track/track-and-trace

Recurring/ Subscription Payments

We are not currently offering subscription Boxes at this time.