Terms and Conditions
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://www.themeatbox.co.nz (“the Site”) operated by The Meat Box Ltd. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.themeatbox.co.nz
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
Refund/Return Policy
If for any reason you have received an incorrect item or your order has not been delivered and your not happy with your order please contact us at info@themeatbox.co.nz.
You must notify The Meat Box via email the same day of the delivery being made. Consumed or already disposed of items will not be eligible for a refund or credit and photographic evidence of the product and packing slip in question provided.
Unfortunately we cannot issue a refund or credit if more than 24 hours have passed since the arrival of your order before notifying us.
If The Meat Box asks you to ship back the goods please use the address provided by the team. The Meat Box will cover any and all shipping and fulfilment costs incurred in sending goods back for inspection or assessment if deemed responsible for any product non conformance issues.
Please pack the item/items securely in the box your meat was delivered in, including wool liner and ensure ice packs are frozen. All products must be returned in good condition, in original packaging (if possible) to receive full credit or refund.
Purchases
We do our very best to deliver within the times given, but as we use an independent company in NZ Post to ship our goods so please be aware these times can alter. If you have any issues with your order please contact us by email on info@themeatbox.co.nz.
If for what ever reason we are unable to supply any product(s) you have ordered we will contact you as soon as possible to ask if you would like another product at the same or higher value or issue an immediate refund on the item.
Any bulk or corporate orders will be packed into boxes in 'natural fall'. If you have ordered Meat Boxes as a corporate or client gift and require these to be boxed individually, you must let us know prior to the time of fulfilment. Additional charges to cover extra packaging and freight may also apply.
You can contact The Meat Box Team anytime on email info@themeatbox.co.nz and we’ll aim to get back to within 90 minutes, between the hours of 8:30am and 5pm.
Credit Card payments
Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS System. No credit card information is stored by The Meat Box.
Payments must be received prior to orders being shipped. If you would like to query the charges to your credit card please email us on info@themeatbox.co.nz
Pricing
The Meat Box reserves the right to change prices without notice. All prices are GST inclusive and are displayed and processed in New Zealand Dollars.
Cancellation Policy
Due to meat being a perishable product we are unable to accept cancellations or make amendments on the day of cutting and packing or delivery.
If you wish to make changes to your order you can amend your order up until 5pm two days prior to delivery.
Please email info@themeatbox.co.nz if you wish to cancel an order.
Subscription Policy
We offer a subscription service to make ordering from the Meat Box even easier. We offer Free Delivery to our subscription customers, with a minimum term of three orders before your subscription can be cancelled. We have the right to adjust the cost of your subscription product at any time to match the current RRP. Please review all Subscription T&Cs here. Placing an order for a subscription is an acknowledgement that you agree to these T&Cs.
Privacy Policy
Please refer to our Privacy Policy page for further information.
Marketing Policy
By ordering from us you accept that your information entered will be used to deliver the goods and it may be stored on our database so we can manage customer service or other enquires about your order. We may also send an electronic invite to provide feedback and promotional information from us
The Meat Box will use your personal information for purposes that relate to the operation of our business and the provision of services to you as well as promotional and/or educative activities including keeping you up-to-date with products, services or events we think would be of particular interest to you. 'Marketing' may include email marketing and/or SMS marketing. 'Marketing' communications can be opted out of at checkout, by unsubscribing in your inbox or contacting our team on info@themeatbox.co.nz.
Contact Us
If you have any questions about this Agreement, please contact us at info@themeatbox.co.nz
